Privacy Policy | Highbar Trading Co.

Effective date: September 28, 2026

This Privacy Policy explains how Highbar Trading Co. (“Highbar,” “we,” “us”) handles information collected through www.highbartrading.com (the “Site”). Highbar is a business-to-business supplier of janitorial, office, industrial, and related products based in Memphis, Tennessee. Our online ordering site at shop.highbartrading.com may have its own terms and privacy notice, which apply when you use it.

Information we collect

Information you give us. When you fill out a form on the Site, such as Contact Us, Get in Touch, or Create Account, we collect what you enter, which may include your name, email address, phone number, company name, and your message.

Information collected automatically. If you accept cookies, our website platform (HubSpot) uses cookies and similar technologies to record things like the pages you visit, how you arrived at the Site, your browser and device type, and your general location based on IP address. If you decline, these tracking cookies are not set, and a single cookie is used only to remember your choice.

How we use information

To respond to your questions and requests, including new account requests and quotes
To provide products and services and support your account
To send you information you have asked for, such as a whitepaper or e-book
To understand how the Site is used so we can improve it
To keep the Site secure and prevent spam or misuse
To comply with legal obligations

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business and this Site, such as HubSpot (website hosting, forms, and customer records) and email providers, and only as needed for them to perform those services. We may also share information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.

Cookies and your choices

When you first visit, a banner lets you accept or decline optional cookies. You can change your choice at any time by clicking Cookie Settings at the bottom of any page. You can also block or delete cookies in your browser settings. Some parts of the Site may not work as intended if cookies are blocked.

The Site also loads fonts from Google Fonts, which may receive your IP address when fonts are delivered to your browser.

Emails and calls

If you contact us or become a customer, we may email or call you about your request or your account. You can ask us to stop marketing emails at any time by using the unsubscribe link in the email or by contacting us.

How long we keep information

We keep information for as long as we need it for the purposes described above, to maintain business records, or as required by law, and then delete or de-identify it.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your requests

You may ask us to tell you what personal information we have about you, correct it, or delete it. To make a request, contact us using the information below. We may need to confirm your identity before we act on your request, and some information may be kept where we are required or permitted by law to keep it.

Children

The Site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Links to other sites

The Site links to other websites, including manufacturer and partner sites. Their privacy practices are their own, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

Highbar Trading Co.
5406 Republic Drive, Memphis, TN 38118
Phone: 901-762-1270
Email: customerservice@highbartrading.com